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Tying Employee Rewards To Customer-Centric Behavior
As a customer service guy, I must know everything there is to know about the customer experience right? Wrong. Actually I established that a year ago after attending a conference where I heard Kerry...
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What The Experts Say About Rewarding And Recognizing Employees
Part of the reason Jenny and I chose to write about rewards and recognition this week is that we want to learn how to do this better at Phone.com. What better way to learn than to hear from experts?...
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Coffee And Customer Service: Rewards, Recognition And Al Hopper
In today’s Coffee and Customer Service Hangout we had the distinct pleasure of talking with our good friend and customer service expert, Al Hopper. In this hangout we had a wonderful discussion on...
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